Drawing on my 25 years at Walt Disney World, I will show you  strategies Disney used to lead his team to amazing results. You will leave focused and ready to make your own magic.

Walt Disney proclaimed, "It all started with a mouse.”

Although Mickey Mouse was Disney's breakthrough product, 'it' really started with the people who made the mouse. In this presentation, based on my book Care Like a Mouse, I will pull back the curtain on Disney's leadership struggles. What makes Walt’s case so interesting is the fact that he had glaring leadership flaws that would have destroyed a less capable leader.

In this live or virtual presentation, discover the unsuccessful leadership approaches Disney tried and abandoned.

See what became Walt Disney's leadership 'sweet spot.'

Explore the resulting 'castomer™' engagement culture that delivers amazing customer service.

Disney magic isn't pixie-dust. It's people-trust. Learn how to engage your castomers™ and they will amaze your customers.