Drawing on 25 years of experience at Walt Disney World, you will discover leadership strategies Disney applied in situations like those you face. You will then identify methods to make your own leadership magic.

Walt Disney proclaimed, "It all started with a mouse.”

Although Mickey Mouse was Disney's breakthrough product, 'it' really started with the people who made the mouse. In this insightful presentation, based on my book Care Like a Mouse, I will pull back the curtain on Disney's leadership struggles. What makes Walt’s case so interesting is the fact that he had glaring leadership flaws that would have destroyed a less capable leader.

★   Discover the unsuccessful leadership approaches Disney tried and abandoned.

★   See what became Walt Disney's leadership 'sweet spot.'

★   Explore the resulting 'castomer™' engagement culture that delivers amazing customer service.

Disney magic isn't pixie-dust. It's people-trust. In this live or virtual presentation, learn how to engage your castomers™ and they will amaze your customers.

Learn Disney methods. Make your own magic.